Configure Internet Explorer for Panacea

In order for Panacea's online functions to work correctly you need to configure Internet Explorer to trust Panacea's web addresses.  Please follow these steps carefully:

Step 1: Open the Windows Internet Options window

There are a number of different ways to do this:

• Open Internet Explorer.  If you see a Tools menu at the top then click on it and select Internet options.
• If Internet Explorer does not display a Tools menu then click on the  button in the top-right corner.  Then click on Internet options.
• If Internet Explorer is open but you cannot see the Tools menu or the  button then try holding down the Alt key and press X.  If the Tools menu is now displayed click on Internet options.
• If you are unable to open Internet options via Internet Explorer then open the Windows Control Panel then click Network and Internet, then click Internet Options.

If none of the above options worked then it is suggested that you seek assistance from an experienced computer technician.

The following steps assume that you have the Internet Options window open.

Step 2: Configure the Trusted Sites security level

Click on the Security tab at the top (of the Internet Options window) then click on the Trusted Sites zone.  The window should now look similar to the image on the right. Click on the Default level button.  This will set the Security level for this zone to Medium.  If the Default level button is disabled (greyed out) then check that the security level is already set to Medium.

Step 3: Add Panacea's web addresses as Trusted Sites

Click on the Sites button (see image above) and the window on the right will be displayed. In the textbox below the words Add this website to the zone, enter the following very carefully: https://*.datamax.co.za The above text must be typed precisely.  It is probably a good idea to cut and paste it. Once you have entered the text click on the Add button.  The text should now appear in the Websites box. Now, in the textbox below the words Add this website to the zone, enter the following very carefully: https://*.panacea.co.za As before the above text must be typed precisely.  It is probably a good idea to cut and paste it. Once you have entered the text click on the Add button.  The text should also appear in the Websites box. Once done click the Close button.

Step 4: Finish off

Close the Internet Options window by clicking Apply then OK.  You should then close all Internet Explorer windows.  Now restart Panacea and go to Tools - Updates and see if everything is working now.

Tip

If you would like to verify that the above steps have worked try the following: In Panacea click on Tools - Updates Right-click in blank space (i.e. not on an image or text) Click on Properties.  A window will be displayed which looks like the one on the right.  Next to the word Zone you should see Trusted sites.

If you are still having problems after that please contact Bytemark for help on 086 086 4878.